Refund policy
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Refund policy

RETURN POLICY

At PersonalizaRegalo.com, because our products are fully personalized, we only accept returns if the product arrives defective or damaged. The refund will depend on whether the customer purchased insurance to protect against damage during shipping.

Conditions for refunding money in case of damaged products:

  • With protection insuranceIf the product arrives defective or in poor condition, 100% of the amount will be refunded.
  • Without protection insuranceIf the product arrives damaged, only 50% of the amount will be refunded, as the damage occurred during transport and is beyond our control.

Order cancellation due to dissatisfaction with the design:

If the customer decides to cancel the order because they were not satisfied with the final design, even after making additional design changesThe following refund policy will apply:

  • Only 50% of the amount will be refunded, as the designer's work has been completed and resources have been invested in the custom creation of the product.

This policy is established in recognition of the designer's time and effort, as well as the resources used in the custom design process.

Refund request:

To initiate the return process, please contact us within 30 days of delivery at info@personalizaregalo.comIn your message, include a detailed description of the problem and photos of the damaged item. Make sure the product is unused, in the same condition you received it, and in its original packaging.

Eligibility criteria for a refund:

The product must have arrived defective or damaged due to an error in handling or transport. No refunds will be issued in the following cases:

  • Change of mind by the customer or error in product selection.
  • Customized products without defects.
  • Products in non-original condition, damaged or incomplete for reasons beyond our control.

Return process:

  1. Send an email to info@personalizaregalo.com with the description and photos of the damaged item.
  2. We will review your case and inform you about the approval or rejection of the refund.
  3. If approved, the refund will be processed according to the conditions mentioned and credited to the original payment method.

Shipping costs:

Shipping costs are non-refundable.

For any further questions or inquiries, please feel free to contact us through info@personalizaregalo.com.